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Inbound Call Center Services
 
Inbound call center services are our specialty - from straightforward information collection to answering more complex inquiries.

You can relax and focus on your business, knowing that our professionally trained staff are answering all your calls and providing a seamless, efficient, prompt, and courteous service, 24 hours a day, 7 days a week!

We can tackle a one-off call center job or specific telephone answering campaigns, supporting your existing departments in peak times or during out-of-office hours. Whether it's email, telephone, fax, or even letter, we can incorporate them all into one central information-processing contact center - giving your customers a unified service.

Typically, we handle the following inbound services:
  • 24-hour live telephone order processing
  • Customer services
  • Catalogue and brochure lines
  • Online payment processing
  • Credit card validation and processing
  • Customer help lines
  • Information and support lines
  • Media responses
  • Donation lines
  • Nearest location finder
  • Disaster recovery and escalation
  • Coupons and data entry
  • Web and post orders
Our inbound call handling service builds effective bridges between you and your customers, whether you're a public or private sector organization, or even a charity requiring a donation line. Above all, we will help you develop a great relationship with you customers - now and for the future!

Contact us now and get a quote for your business.

Outbound Call Center Service
 
Our outbound call center colleagues are part of a close knit team of well-trained and experienced professionals. It's their task to help increase your sales, test new markets, follow up mailings, clean your database, build relationships, and ultimately boost your business and brand.


In today's ever-changing world, you need an outbound call center partner who is equipped to provide you with the expertise, the personnel, and the facilities to handle your most important outbound call center campaigns.

These are what we can do for you:
  • Appointment making
  • Data Cleansing, confirmation, and collection
  • Invitations and publicity
  • Telesales
  • Telemarketing campaigns
  • Fundraising
  • Customer surveys
Contact us now and get a quote business your business!

Chat and Email Support
 
Live Chat Support

Our specially trained service professionals present a transparent interface to your customers, delivering an uninterrupted 24/7 access to real-time customer service help and support right on your website. Their one-on-one interaction with your website visitors instills confidence in indecisive first-time customers and bolsters the trust of your repeating customers by showing them that a quality help is just a click away, any hour of the day, any day of the week!

With us, you can retain those thousands of customers. Incorporation of the live chat application has numerous queries on your behalf. This service ensures that to responded within 1 hour from receipt. Our email support service levels with most emails responded within 1 hour from receipt. Our email support service can be used for sales and customer support in addition to technical support.

Just like our other services, our email support functions 24/7. Our professional and highly skilled operations read and respond to your customer's email communications with most appropriate and accurate responses immediately. Given acceptable workload factor, all emails are processed and responded to in less than one hour's time, something we are very proud of.

We work on a variable-cost model basis just to suit your business requirements and embrace considerable client direction in how to interact with their customers.

Contact us now and get a quote for your business!